We are deeply committed to providing a high standard of legal service to all of our clients. Feedback (whether complimentary or raising a concern) is important to us and helps us to improve our standards and ensure that our service is meeting our clients’ needs.
If you wish to compliment the team assisting you with your matter please feel free to write to them directly or pass on your feedback verbally. If writing by email please copy email@example.com
into your email to ensure that your feedback is passed along to the partners/ directors of the firm.
Our team very much hope that we will be able to provide the service that you have a right to expect, however in the event that you are unhappy you should contact the solicitor assisting you with your matter to explain your concerns. To help address your concerns your solicitor may ask you to put them in writing. If your solicitor is unable to resolve your concerns between you, he or she will then direct your complaint to Mr Paul Prikryl Partner/Director, who will investigate and respond to you within one month. Please note, as with any queries regarding fees, if you wish to raise a complaint about the service that you have been provided with then that complaint should be raised promptly as and when it arises. Raising a complaint only at the conclusion of your matter may undermine the credibility of your complaint and also hinders the ability for any such issues to be resolved promptly. Raising issues promptly so that they may be resolved quickly helps our working relationship with you whilst we work to progress your matter and reach the best possible outcome for you. After exhausting our firm’s own internal complaints procedure, you also have the right to raise your complaint with the Legal Ombudsman within six months from the date of our final response to your complaint, at PO Box 6806 Wolverhampton WV1 9WJ or telephone 0300 555 0333 email firstname.lastname@example.org
Alternative complaints bodies (such as Small Claims Mediation at www.small-claims-mediation.co.uk
and Promediate at www.promediate.co.uk
) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme however we do not as an absolute rule agree to use Small Claims Mediation or Promediate.